Tenant Engagement

This CWAG commissioned report and its associated toolkit provide good practice guidance with case study examples on the council’s role in relation to tenant engagement where the direct engagement with tenants is being undertaken by the ALMO.

Councils need assurance that their ALMOs are complying with management agreements, regulatory and legislative standards and have meaningful tenant engagement embedded into the organisational culture.

The report discusses key roles and responsibilities around the delivery of engagement as part of a wider approach to improve performance and ensure compliance with management agreements, regulatory and legislative standards. The focus is on effective partnership working between the council and its ALMO alongside a robust framework providing strategic oversight and monitoring.

This extended version of the CWAG Tenant Engagement Good Practice Toolkit is designed provide a toolkit /checklist for councils to ensure that tenant engagement is sufficiently covered in contractual arrangements with their ALMO and ensure ALMOs are complying with management agreements, regulatory and legislative standards and have meaningful tenant engagement embedded into the organisational culture.

This report sets out good practice principles underpinning effective tenant engagement alongside case studies, demonstrating how councils are working to involve and empower tenants of council owned housing. The report explores what “good” involvement looks like from both a council and tenant perspective, and highlights the importance of local leadership in developing a culture of tenant involvement.