Consultation – Social Housing Ombudsman Consultation – Complaints Handling Code

November 2023 – The new statutory Complaints Handling Code, part of wider changes to social housing regulation set out in the Social Housing (Regulation) Act 2023. Whilst the code is broadly similar to the existing code, the consultation response flagged up some issues including changes to response times and the need for clarity around the interface of these arrangements with those of other regulators.