This CWAG commissioned report and its associated toolkit provide good practice guidance with case study examples on the council’s role in relation to tenant engagement where the direct engagement with tenants is being undertaken by the ALMO.
Councils need assurance that their ALMOs are complying with management agreements, regulatory and legislative standards and have meaningful tenant engagement embedded into the organisational culture.
The report discusses key roles and responsibilities around the delivery of engagement as part of a wider approach to improve performance and ensure compliance with management agreements, regulatory and legislative standards. The focus is on effective partnership working between the council and its ALMO alongside a robust framework providing strategic oversight and monitoring.