Excellence in Partnership and Management – CWAG / NFA Report – October 2021
This joint CWAG / NFA report is based on a year long examination of council-ALMO structures and relationships. It reviews the range of models of management, partnership and assurance that have evolved between parent councils and ALMOs and aims to inform conversations between local authorities and their ALMOs on the key areas of performance, assurance and compliance.
The report also includes a governance and assurance toolkit which aims to help councils track their compliance with key landlord responsibilities and regulatory requirements. It includes a 34-point checklist which address key issues including good governance, tenant engagement and the tenant voice.
The role of Councils in ensuring quality and effective Tenant Engagement by their ALMOs – TPAS Report Commissioned by CWAG – June 2020
This CWAG commissioned report and its associated toolkit provide good practice guidance with case study examples on the council’s role in relation to tenant engagement where the direct engagement with tenants is being undertaken by the ALMO.
Councils need assurance that their ALMOs are complying with management agreements, regulatory and legislative standards and have meaningful tenant engagement embedded into the organisational culture.
The report discusses key roles and responsibilities around the delivery of engagement as part of a wider approach to improve performance and ensure compliance with management agreements, regulatory and legislative standards. The focus is on effective partnership working between the council and its ALMO alongside a robust framework providing strategic oversight and monitoring.
CWAG Tenant Engagement Good Practice Toolkit – June 2020
This extended version of the CWAG Tenant Engagement Good Practice Toolkit is designed provide a toolkit /checklist for councils to ensure that tenant engagement is sufficiently covered in contractual arrangements with their ALMO and ensure ALMOs are complying with management agreements, regulatory and legislative standards and have meaningful tenant engagement embedded into the organisational culture.
Engaging and empowering tenants in council owned housing – TPAS Report Commissioned by the Local Government Association – January 2019
This report sets out good practice principles underpinning effective tenant engagement alongside case studies, demonstrating how councils are working to involve and empower tenants of council owned housing. The report explores what “good” involvement looks like from both a council and tenant perspective, and highlights the importance of local leadership in developing a culture of tenant involvement.
NFA Members Briefing – Disrepair – November 2022
This NFA Members Guide includes the following:
- Advice on prevention including staff training, accurate record keeping and good process.
- Managing claims effectively
- Taking action against unfounded cases
- Complaints against complaints handling companies
https://councilswithalmos.co.uk/wp-content/uploads/LibraryDocuments/SharingGoodPractice/NFA-Disrepair-briefing-disrepair-forum.pdf