This NFA Members Guide includes the following:

  • Advice on prevention including staff training, accurate record keeping and good process.
  • Managing claims effectively
  • Taking action against unfounded cases
  • Complaints against complaints handling companies

https://councilswithalmos.co.uk/wp-content/uploads/LibraryDocuments/SharingGoodPractice/NFA-Disrepair-briefing-disrepair-forum.pdf