This NFA Members Guide includes the following:
- Advice on prevention including staff training, accurate record keeping and good process.
- Managing claims effectively
- Taking action against unfounded cases
- Complaints against complaints handling companies
http://councilswithalmos.co.uk/wp-content/uploads/LibraryDocuments/SharingGoodPractice/NFA-Disrepair-briefing-disrepair-forum.pdf