LGA Webinar – Handling Complaints and Improving Tenant Experience
The LGA is hosting a webinar focussing on complaints handling in social housing. The webinar is being held over Zoom and is free to LGA members. The programme includes the following: Richard Blakeway, Housing Ombudsman will discuss complaints with a particular focus on damp and mould. DLUHC will share information on their updated social housing complaints campaign. The Chartered Institute of Housing will speak about their Better Housing Review. To find out more information and to book follow the link: Local Government Association