Presentation – Spotlight on Damp and Mould – It’s not lifestyle – May 2022
The CWAG General Meeting in May 2022 considered the damp and mould report alongside the issue of disrepair claims. The presentation by Rebecca Reed (Head of Insight and Development at the Housing Ombudsman Service ) discussed some of the issues flagged up by the Ombudsman’s thematic damp and mould investigation. The damp and mould theme was chosen because of the high volume and complexity of complaints received by the Ombudsman and the severe impact on residents. The objective being to identify common issues and shared learning that can be Read More....
Cold Comfort – Spotlight on complaints about heating, hot water and energy in social housing – Housing Ombudsman Service – February 2021
This Housing Ombudsman Service Spotlight Report is part of the Spotlight Report series. It focusses on complaints relating to heating, hot water and energy related issues which regularly make up a significant element of the Ombudsman's case load. The report identifies unnecessary delays in resolving issues along with management of contractors as key issues of concern. Download Report
Report – Spotlight on Damp and Mould – It’s not lifestyle – Housing Ombudsman Service – October 2021
This Housing Ombudsman Service Spotlight Report brings together the findings from an extensive review of casework relating to damp and mould and responses from a call for evidence. The report highlights a general sense of frustration among residents who felt that landlords don’t take their repair reports or complaints seriously. There are clear impacts for the residents affected with distress and inconvenience reported together with concerns about health and well-being. The report also recognises the challenges for landlords in tackling damp and mould issues – including overcrowding, poverty, the age and design of Read More....